Helpdesk agent IT

Helpdesk Agent DUTCH / ENGLISH & FRENCH
Contrat en CDI
Lieu de travail: Luxembourg
Your Mission::

Help desk 1st line support: Working as part of a dynamic team you will initially be providing 1st line user support to the user environment as well as continual monitoring of systems. Working along side the existing IT team you will be responsible for call handling, resolution, escalation & follow up on outstanding incidents. This is a challenging position within a new environment. The right candidate will have the capabilities to move fast & enhance their technical & personal skills. You will be providing support for an International business expanding globally, so English, Dutch and French are mandatory. All incidents will be logged using a utility tool call Omnitracker & you will be required when asked to provide statistical reports.

Your technical skills::

- The candidate should have more than one year experience in a helpdesk / support environment
- Understand the basic parts of a PC and related peripherals
- MS Office, Outlook & related applications
- Expertise in windows 2000, XP and Vista
- IBM AS/400 support an advantage
- Network skills

Languages::

- Fluent in Dutch, English and French
- Good knowledge in German is an advantage

Your human skills::

- Have excellent communication skills, oral and written
- Have excellent human contact with final users
- Be able to follow up on incidents & to set priorities
- Be professional, responsible, volunteer and autonomous
- Be service minded and result oriented
- Like to work in a team
- Flexibility in working hours & shift rotation (6h-14h, 14h-22h)
- Be willing to learn & develop quickly
- Be dynamic
Notre offre:
Un package salariale très motivant incluant :
- Un treizième mois
- Une voiture de fonction
- Des tickets restaurants
- Des avantages extra-légaux
Un système de gestion de carrière personnalisé incluant :
- Un plan de développement personnel.
- Un suivi régulier avec le client.
- Des formations adaptées à vos besoins et à ceux du marché.

Merci de nous faire parvenir votre Cv à : d.antalo@2aconseil.lu