Bilingual customer care agents CDI, Gennevilliers (92)

Bluelink international searching for our customer : customer care agent

Tasks:

Under the responsibility of the team leader, you will be part of a dynamic and multicultural team and you will be in charge of:

Delivering the best quality customer service possible

• Dealing with calls/chat/mails, taking into consideration his/her own objectives
• Dealing with difficult / conflictual situations and using the techniques which she/he has been taught
• Complying with the quality guidelines relating to procedures, tools, scripts defined by the company
• Satisfying and gaining loyalty from customers through good listening and by giving information adapted to their needs and giving personalized information
• Representing the client company and its image (by his/her attitude, behaviour, language and clarity of expression)
• Verifying and ensuring the relevance of all information before giving advice to the customers
• Actively participating in the development and achievement of objectives by adapting responses/advice according to the customer’s needs and giving personalized information
• Immediately informing his/her team leader of any issues which could modify or compromise the execution of tasks

Profile:

• Deutch/English speaker people
• Good communication and relationship skills, team spirit, involvement and engagement in all tasks.
• Oral skills, stress-resistant, good reactivity to customers’ needs and excellent resolution skills when dealing with customers’ requests.
• Good understanding of the fundamental IT tools used

Terms:

• Shift work: Monday to Saturday from 07.00 am to 09.00 pm
• The job is located 15 minutes away from Paris, in Gennevilliers (92), RER C “Gare de Gennevilliers” or Bus lines n° 166, n° 178, n° 238, n° 138 et n° 378.

Salary: between 1 749.38 €uros and 1 899.80 €uros per month (150 €uros per month as bonus) + 50% Carte Navigo (the Paris transport authority travel pass).

Send your application at ybenichou@bluelinkservices.fr