Account Manager Banking sector - fluent in Dutch

Main Missions:
1/ Answering issuers’ requests and questions:

• Use the tickets issued through “Sales Logix” in order to deal mainly with Dutch speaking issuers’ requests (Amsterdam, Brussels) and deal with our clients from the other European locations (Lisbon and Paris) and to keep them informed about the progress of their request (generally dealing with regulation, listing, index, corporate actions, services…) :
- Record one ticket for each request, describing it in an exhaustive way
- Sort out and Gather issuer’s queries dealing with the same issue
- Manage the queries or escalate them properly
- Ensure the answer is communicated within the agreed time-limit
- Give an answer to the issuer and close the ticket

• Dealing with issuers’ requests linked with the statistical data :
1. Qualify the issuer’s query
2. depending on the type of request :
- guide the issuer to the fitted queries available on MyListing or extract datas by launching predefined requests in Business Object
- or forward the query to the statistics department

2/ Ensuring a good relationship with the non gold (and gold clients in some cases) customers

• Present the scope of services offered to non gold issuers
• Establish and Strengthen the commercial relationship (push mode) with all the non-gold issuers from France, the Netherlands, Belgium and Portugal

3/ Garantee the issuers data base reliability

• Daily Update of the contacts in the database Sales Logix and Mylisting
• Implement regular review to validate the reliability of recorded issuers information
• Adjust and improve services to the customers
1. Ongoing update of the database
2. Check-up the completeness and the relevance of the categorization of tickets
3. When need be, create a new categorization of tickets

4/ Provide a daily back-up to the Client Coverage team
• Answer Account Managers’ requests
• Extract required, targeted information for publication
• Provide a back-up service for :
1. Organization of meetings and workshops (invitations, follow-up, coordination of the events,…etc)
2. Realization of targeted marketing brochures, leaflets, newsletters and specific mailings regarding index, fees, new services

5/ Operationnal Management and evolution follow-up of the MyListing Web site
• Daily Monitoring of the MyListing web
• Define or modify when need be, the web site management procedures with the IT partner AWL
• Ensure the respect of the established procedures and rules (crisis & incident management, internal and external communication procedures…)
• Propose ideas for the site development
• Test and validate the web site evolutions before the go live.


5/ Various missions
• Evaluate and implement improvement proposals about on-line services.
• Back up Account Managers in charge of gold customers management and answer special queries from them

Key competencies and experience profile

• Good Knowledge of the Listing and Cash businesses (environment, products, services),
• Strong understanding of the quoted companies’ environment and specificities
• Excellent language skills in Dutch, English & French (oral and written), additional language (proficient Portuguese) desirable,
• Good analytical skills, rigour, Customer oriented
• Pro-active with the tenacity and drive to ensure objectives are consistently delivered, while also respecting processes
• IT Skills i.e. Microsoft packages, CRM such as Sales Logix and Good knowledge in the management of web sites (HTML language, Dreamweaver…)
• Knowledge of the “business” environment – capacity to learn rapidly the company’s business
business, regulators, competitors and the IT environment.
• Capacity to learn and understand rapidly the different market models.


Developed competencies
• The candidate will develop his/her financial knowledge and his/her knowledge of internal management tools.